At ShadowLoop, we value your privacy. This Privacy Policy explains how your personal data is collected, used, stored, and protected when you use the ShadowLoop mobile application (the "App").
1. Information We Collect
When you use the App, we collect the following types of information:
- Authentication Information: Your name, surname, and email address provided when you use the Sign in with Google or Sign in with Apple options.
- Usage Data: Completed lessons, modules, your language level, progress indicators, and in-app activity.
- Device Information: Device model, operating system version, and unique device identifiers collected to ensure App stability and monitor crashes.
- Payment Information: Subscription status (active/inactive, plan type, expiration date). We do not collect or store payment card or financial details; these are handled directly by Google Play Store or Apple App Store.
2. How We Use Your Information
We use the collected information for the following purposes:
- To create your account and verify your identity.
- To save your language learning progress and synchronize it across devices.
- To verify your Premium subscription access rights.
- To identify bugs, monitor app stability, and optimize performance (via Sentry).
- To comply with legal obligations.
3. Third-Party Service Providers
We utilize the following third-party services to operate the App. These services process data in accordance with their respective privacy policies:
- RevenueCat: Subscription management and receipt validation.
- Sentry: Crash reporting and error logging.
- Cloudflare R2: Audio file hosting and content delivery (CDN).
- Railway: Hosting our backend API servers.
- Neon Cloud: Hosting our user progress and profile database.
- OpenAI (TTS): Used to pre-generate lesson audio files (the App does not send user voice recordings to OpenAI).
4. Data Retention and Security
Your personal data is securely stored on Neon database servers as long as your account is active or as necessary to provide services. We implement SSL encryption and industry-standard security measures to safeguard your information.
5. Account and Data Deletion Rights (GDPR / CCPA)
You have the right to request the deletion of your personal data at any time.
- In-App Deletion: You can permanently delete your account and all associated progress data by navigating to Settings > Delete Account within the App.
- Email Request: Alternatively, you can contact us at
support@shadowloop.app to request data deletion.
6. Children's Privacy
Our App is not intended for children under the age of 13, and we do not knowingly collect personal data from children under 13.
7. Contact Us
If you have any questions about this Privacy Policy, please contact us:
Email: support@shadowloop.app